Frequently Asked Questions
What is your refund policy?
Refunds are a case by case process. If you did not like the outcome of your reading or if you changed your mind on purchasing your crystal baby, I do not give refunds. However, if your crystal baby arrived damaged or I shipped the wrong item, please fill out the contact form and I will assist you as much as possible. I do strive on customer service and I do not want anyone to feel that they got ripped off by me!
What is your shipping policy for physical products?
I always ship through USPS with tracking to ensure both of us that your precious crystal baby will arrive to you safe and secure. Unfortunately due to time restraints, I can only ship on Saturdays so if there is something you need urgently in my shop, please order it by Friday night! I tend to go early Saturday morning.
I only ship to the United States and its territories for physical items, so if you're outside of the country, including Canada, I do not ship physical items to you at this time, sorry!
What is your shipping policy for digital products?
Any digital product such as tarot or crystal readings are ''shipped'' electronically through the email address you have provided me prior to purchasing the product. I ask that you allow 3-5 business days for your digital product to be emailed to you. If it has been a longer length of time, please fill out the contact form and I will assist you as much as possible.
Anyone around the world can purchase digital items, however I do only speak and type in English. As long as we can understand each other, that's fine by me!
Are your products handmade?
Unfortunately I am not nearly talented enough to create crystals all by myself, I am only responsible getting these items from me to you. Gem Potions are partially made by me, as in I put everything together for you but alas, I cannot make crystals. Wouldn't that be something?
Where do you get your crystals from?
I obtain my crystals from various places and gem shows throughout the NJ area including surrounding states. I do not rely on one sole provider for these crystal children.
Can I order wholesale?
Unfortunately at this time I cannot offer wholesale.
Where do you offer physical healing sessions?
Occasionally you will see me offering various services such as reiki at public events with Trinity's Magickal Intentions (TMI) and if that is the case, I will post these events in the 'Upcoming Events' section of my page.
However I also offer various services to the central NJ and eastern PA areas by appointment only. To find exact locations I am able to come to, please click on the 'Services' page where I list all the counties I am able to get to. If you do not see your county listed, please fill out the contact form and I can see if it is something I can do.
Do you have a physical location?
Unfortunately at this time I do not have a physical location where I can have you come to me. However I am willing to come to you! Please click on the 'Services' page where I list all the counties I am able to get to. If you do not see your county listed, please fill out the contact form and I can see if it is something I can do.
What are your credentials?
I am certified to do crystal healing through Hibiscus Moon Crystal Academy (HMCA) and can legally have Certified Crystal Healer (CCH) behind my name. I am also certified as an 11th generation Usui Reiki practitioner through my Reiki Master/Teacher Trinity Cauldronborn who has a direct link to Mikao Usui. I also am certified as an Angel Alchemist Practitioner through Trinity Cauldronborn who has gone through the Doreen Virtue program.
For more information about these programs, visit the 'About Me' page or the 'Affiliations' page for information and links to these sources.
*Pictures of my certifications will be up shorty.
Any other questions?
If your question is not listed here, please fill out the contact form where I will respond as best as I can!